February 23rd, 2016
the-power-of-communication

Effective Communication Skills for Sales Professionals

the-power-of-communication

When it comes to sales, knowing how to say something that grabs the prospect’s attention and adds credibility to your reputation is often more important than knowing exactly what to say.  In this article, we discuss mastering effective communication skills for sales professionals and why it is extremely important for any salesperson. There are a few key elements to good communication that will help ensure your message is received, your relationships are strengthened.

Here are some effective communication skills that sales professionals should always be aware of while engaging a prospect. These techniques should be practiced until they are mastered. If you are able to communicate effectively, you will spend much less time worrying about what you are going to say and how you are going to say it.

Be enthusiastic. Enthusiastic sales reps will make a sale more often than an apathetic or disconnected salesperson. Your confidence shows your customer that you believe in your product or service. If you believe in your product or service, then that makes your customer more likely to also believe in your product or service.

Keeping your customers completely engaged is another good communication technique to master. Imagine Ben Stein giving your sales pitch, and remember that your customer can’t handle monotone, dry salespeople either.

Make good eye contact. Eye contact means that you care about the person and value them and their time. This lets your customer know that they are appreciated for their business. Eye contact is also a sign of trust and those who do not make eye contact can make the other party feel weary and unimportant.

Refrain from speaking too quickly. In your effort to be enthusiastic and confident you might find that your customer is having a hard time keeping up with your fast pace. Conversely, a slow pace can cause a customer to lose interest. Mastering the art of setting and keeping an appropriate conversation pace will set the base for effective communication between you and your client or prospect.

While the above techniques are very important, understanding your products or services is also crucial. You do not want to be that salesperson that is asked many questions about your product or service and your response is always, “I will get back to you”.

Keep your depth of knowledge up to date. Keep your mind sharp so that you can answer any questions that the customer may have. If for some reason you can’t answer their questions, make sure your responses are clear, appropriate, and demonstrate a commitment to finding the answer. You should be able to answer any question the prospect asks with confidence.

Learning Proper Telephone Selling Techniques is One of the Best Ways You Can Build Effective Communication Skills as a Sales Professional.

Learn More About Telephone Selling Techniques and Build Effective Communication Skills Today!

Developing Effective Telephone Selling Techniques and Strategies_Cover

Related Article: Stop Pitching & Start Solving Client Problems

Effective communication skills for sales professionals can be sharpened by working with a one-on-one sales coach or engaging in sales training.

February 16th, 2016

5 Sales Talent Recruitment Strategies to Build a Sales Dream Team

If you own a business, you need the best, so that you can sell the most. If you are interested in building a sales dream team, where everyone works well with each other and bounces ideas off each other, you need to consider unique recruitment strategies. You want the right fit, and there are five ways to find that fit if you’re willing to put in the time and effort. Here are some great sales talent recruitment strategies.

Interview Process

While it may not be a strategy, per se, it is a necessary part of finding a new hire. You can’t just ask for resumes and pick one randomly from the lot. You have to go through each one, find a handful of individuals who seem to fit the part and ask each one a set of uniquely designed and crafted questions.

Smart people know how to breeze through the interview process, but you have to look past what they tell you and see what they’re saying. Asking questions about the company is one way to do that. Most people don’t research beforehand. However, a smart and prepared candidate will research you and find out as much as possible. Come up with a list of questions for your interview process that only a truly qualified candidate would know the answers to.

Networking

It is up to you to keep in contact with those in your network. They can help you find more recruits that could be the answer to one of your problems.

Consider Alumni and college networking is just one of the many ways of finding new talent. These people have just got out of college or are just finishing up and want to land that dream job. You should be there to scoop them up before they get grabbed by someone else. More often than not they will have all of the necessary skill sets that you would require of them. You just need to determine if they are a good fit for your company, the specific job and your companies culture.

Previous Applicants

No one ever thinks of going back through their previous candidates to see what’s available. While they may not have been your first choice initially, people change and mature. They may have gotten another job and received some hands-on experience or are just a little more desperate and may do almost anything for the opportunity. Mine your applicant-tracking system (ATS)!

Private Events

Public recruiting events can be hard because you’re competing with others. Instead, host your own event. You’ll get a lot of people who are all interested in working for you.

Social Media

Social media sites, like LinkedIn, can be a goldmine of talent, so don’t forget to join and check these sites frequently. Once you find a candidate you can reach out immediately. If they are too far for an in-person interview try doing an interview over video chat.

If you want a sales dream team, you’re going to have to have excellent sales talent recruitment strategies. Visit The Sales Coaching Institutes and reach out to their executive sales recruiting experts to learn more.

February 1st, 2016

Cultivating & Capitalizing On The Sales Relationship

As many people know, in sales; finding success is all about building relationships. Even the most profitable and successful sales professionals know that without taking the time to develop strong relationships with their customers; they will not be able to find the success that they are looking for. It is important to remember a very simple five step process that involves cultivating and capitalizing on the sales relationship so that you can build a strong bond with your client. This will allow you to build relationships with them that you know will lead to tremendous success.

Step One: Cultivate by Networking

You can’t build strong client relationships without first getting the clients. You will want to start cultivating clients by networking. Asking for referrals and reaching out to people through mutual contacts is a great way to begin a client relationship as you have a connection from the beginning and before you even meet. This is a great way to cultivate clients that you can build strong relationships with.

Step Two: Develop a Client Relationship Base

Before you can capitalize on the fact that you have a strong relationship with your client you will want to start building a strong client relationship. Asking questions and getting to know the client and what their needs and wants are is a great way to make sure you know how to sell to them and to earn their trust; proving that you are trying to do more than just close a sale. People can tell when you are only trying to sell to them and not trying to genuinely help them, try consulting a one-on-one sales coach to help you work through this problem.

Step Three: Get Sales by Offering Them What They Want

Once you have developed a strong relationship with a client you can start capitalizing on that relationship to get the sales you are looking for. However, before closing a sale you will want to make sure that you keep your customer happy to show them your loyalty. Don’t be afraid to offer incentives, gifts, discounts and more, especially if they are a repeat customer that you are looking to build a stronger relationship with as keeping old customers happy is often easier than getting new ones.

 

Step Four: Making Sure Your Client is Happy

Whenever you close a sale you need to make sure that your client is happy. You can do this by consistently checking in with them via phone calls, emails and in-person visits. Depending on how much you are involved in servicing their needs this could be every week, but it should be at least every month. A simple, “Hello, how is business?” can go a very long way. This is also a great chance to ask for referrals, if you have a happy client they will often be more than willing to refer friends, business associates and family members to you.

Step Five: Building an Ongoing Relationship

Closing a sale based on a strong client relationship is not the end of the sales process; there is still more that needs to be done. After ensuring your client is happy, you have a perfect chance to see if they are in need of more of your services or products (if they are in fact happy). Don’t be shy to ask them if they need additional service/products, this can be a key point in making sure your client is happy and stays happy.

Related & Helpful Articles On Capitalizing On The Sales Relationship

Learn how to add more value to capitalize further on your client/prospect relationships. Click here to read the article now.

Learn how you can stop selling and start solving your clients and prospects problems. Click here to read the article now.a

January 26th, 2016

How Adding Value To Your Sales Process Will Increase Your Profit Margin

Everyone is in the lean and mean mode these days which means selling can be a real chore. Offering better prices can’t be the only solution to increase sales, because it might increase sales but it will eat into your profit margin. So what is a poor sales manager to do? Adding value to your sales process will increase your profit margin.

Avoid False Hope

Don’t turn to a value added offer that is actually a load of hooey. You have to provide true value to your customer, not a token LED light to see their way to the car that’s going to burn a whole in their coat pocket. Offer VALUE. It is the main point of what you are doing.

Think Cheap, But Not Worthless

Okay we’ve mentioned being lean so when you think of ways to add value to the customer you can’t come up with ideas that will cost you more money. Think of what you have to offer at a reasonable price. Consult, provide a lunch and learn, enhance your tech support time line, improve your guarantee or even offer free delivery. Look for things that customers will appreciate but that won’t eat into profit margins.

Stay Within Your Own Biz

Don’t make the mistake of confusing the customer with a free movie pass when you sell fertilizer. Look for ideas that will enhance your current service or product. Do not blur the lines and mess with your brand’s integrity.

Help your Customer: Solve a Problem

In the most effective fashion of good salesmanship see if there is a way you can solve a problem for customers without costing you too much money. Look for pain points that might be shared by all of your customers or get real detailed and solve a problem specific to each customer. Don’t be afraid to ask, “What do I have to do to put you in this car today?” It sounds like an annoying cliché, but what if the answer is simpler than you thought? If they ask for the world you can always say no, but if they shock you by asking for something manageable like you taking them for a drive when they pick up the car to show them how everything works, well that is surely doable.

Another Great Read on How to Add Value to Your Sales Process by Solving Client Problems:

Stop Pitching & Start Solving Client Problems

URB

Doug Dvorak believes adding value whenever possible goes a long way. He is a sales coach and trainer, and motivational keynote speaker. Visit http://dougdvorak.com for information.

January 19th, 2016

Five Performance-Based Sales Habits That Yield Remarkable Results

Transforming your daily performance from sluggish to quota busting success is achievable. Utilizing proven techniques and strategies that change your game, injecting fresh ideas and habits into your daily routine is all it takes.

  1. Study Your Current Daily Habits

The first habit that will reward you with results begins with examining the structure of your day. If you think about your daily routine, perhaps there is something you are doing that’s holding you back. Are you waiting too long to return calls? Do you hesitate or not have all the information you need to provide answers to questions? Take the time to revisit what you’re doing. Decide on a few things you could change (replace with new habits) that will improve your sales efforts. Keeping yourself educated and informed about what you are actually doing will allow you to make proactive decisions that are sure to boost your potential.

  1. Don’t Wait for Leads to Come to You

Always seek out new leads whenever you can. Create new strategies and try new things while prospecting to keep yourself engaged with your work. Strong, simple, interactive and informative pitch strategies are what makes a winning connection. Start asking questions to help you learn how to develop a better pitch. Ask them what they are looking for so you can find the way in to assure them that your product is what they need. Kill two birds with one stone and ask your current customers what they like about your product and service and what you could improve. Develop this information into a stellar sales pitch! Also, ask the client for referrals if the timing seems right and they are giving you the positive feedback you were looking for. Remember, switch up your pitch to engage your prospects in new ways. Look for ways to motivate the sale. Meet a client for coffee at their favorite shop. Get to know your customers and cater to them. It can make all the difference between their not being able to fit you into their busy schedule and enjoying your sales pitch over coffee.

  1. Do Your Research

People often forget to do the research necessary to truly make them look like a professional. If you’re coming up short with answers to objections, do some quality fact checking. Learn more about how customer objections can be countered with strong, friendly rebuttals and strengthen your sale potential. Ask your co-workers and/or bosses what strategies have worked for them while dealing with rejections. Consult a sales coach and learn proven methods of dealing with rejection. When you have confidence in the product you are selling and the facts to back it up, you’ll present a winning sales pitch. Ensure sincerity is at the core of your conversations; this will build trust and loyalty in your brand. Finally, do not forget to research the company and person you are pitching to. This will build even more trust and a personal connection that will improve your chances of making the sale compared to your competitors.

  1. Go the Extra Distance

The fourth habit that will help to improve the results related to your sales efforts is to observe the work habits of the winning sellers on your team. If you are just noticing your co-worker in the corner cubicle who arrives early every day and stays late, maybe they are on to something. There’s something to be learned from someone willing to go the extra distance to win the customer over.

  1. Keep Detailed Records

The fifth and final performance based sales habit to learn is recognizing that just making the call isn’t enough. Keeping detailed records of your interaction can lead to another opportunity. Jotting down notes that describe your encounter is a great habit that you need to develop. Perhaps you caught them on their way out. Bad timing isn’t always a lost sale. Perhaps they’ve mentioned a decline in profits, and they’re not in a financial position to buy. Note that in your records and follow up on how things are doing. When you follow up, you will have detailed notes to make you look caring and help them remember you. Learning about potential customers is good business practice all around, and it can boost sales.

how-to-present-your-sales-proposal

Learn how to present a sales proposal like a boss!

Work on developing these performance-based sales habits to ensure you meet your sales numbers. If you need additional help, reach out to The Sales Coaching Institute for Sales Training or One-on-One Sales Coaching.

We also offer Sales Force Audits & Assessments.