Even for the best sales professionals, not all sales calls end well. Sometimes, they end with significant pushback from the person on the other end of the line. According to many leading sales coaches, losing prospects and sales is not an easy thing to deal with, but how you deal with that rejection may completely change your attitude and make you a better salesperson in the long run.

Sometimes, you encounter pushback because your prospect doesn’t see the value of your product or it doesn’t meet their needs or fit within their budget. While it is natural to down after this kind of rejection, great sales professionals actually condition themselves to embrace the word NO and use it as motivation to sharpen their axe and avoid running into similar difficulties in the future.

Let’s be clear, nobody likes hearing a NO, but in sales, it goes with the territory. You have to accept that it is going to happen no matter how many hours you spent preparing your presentation or how certain you were that the prospect was going to be excited about your product or service.

However, by learning to love hearing the word NO and by using the right techniques, you can easily reduce the numbers of times you actually hear the word NO. Recommended by top virtual sales trainers, here are seven ways you can overcome prospect pushback and come out the other end a better saleperson:

Keep calm

No matter how frustrated you feel or what you think about your prospect’s negativity, you must maintain an air of calmness, stay profressional and unaggressive. At this stage of the call, it is critical you remember a NO today doesn’t mean a NO forever. The last thing you want to do is burn that bridge!

They’ll be back

Many leading digital sales coaches teach that a NO might actually be your prospect’s way of asking for more information or more time to think about what you’ve told them without the pressure of scheduled follow-up calls. It could also mean they just don’t have a use for your product or service at that time. Who knows? They may already be considering doing business with you in the future.

Ask why

Regardless of how unprofessionally (or even aggressively) the NO was delivered, you should always try to maintain your composure and ask WHY? By doing this, you may learn where you went wrong with your pitch or even get another opportunity discuss the reasons for the rejection. It will certainly give you a chance to clarify things if your prospect misunderstood something in addition to helping you learn a valuable lesson.

Take heed

Instead of hanging up the phone and muttering (or yelling) words like ‘jerk’ and ‘idiot,’ make it a habit to go right back to the drawing board. Get out a piece of paper or open a Word doc and start going back over the call the a football coach watching game film. This practice is recommended by many industry-leading certified sales trainers as they believe it is a surefire way to eliminate weaknesses and improve your pitches.

Follow up

Just because they said NO this time doesn’t mean they’ll say NO forever. Give it a couple of months and follow up with them to see if their situation (or their mood) has changed. Keep an eye on how they are doing and you might just find the perfect reason to reach back out. Perhaps they’ve launched a new service or their business has grown to the point that your product or service makes more sense. Sign up for their newsletter or visit their website periodically. One good way back in is to send a congratulatory note if you notice they’ve been doing well. Persistence pays off!

Be prepared for pushbacks

Part of being well prepared for any sales call is considering everything that can go wrong during your that conversation. Expecting everything to go smoothly is naive and may end up costing you a sale if you start stuttering and stammering as soon as your prospect starts pushing back. Try prepping with someone on your team like a defense attorney getting a client ready for a hostile prosecutor. Get them to really hammer you so there is literally nothing your prospect can say that will get you flustered.

Forget about it

Getting rejected is not the end of the world and there has never been a salesperson who hasn’t it heard the word NO more than they’ve heard YES. Use the techniques listed above as a way to get over it quickly, learn from it and move on to future successes.

ABOUT THE AUTHOR: Natasa Tomic is a journalist and content producer who specializes in writing about business and sales.

As strange as it may seem, many sales professionals are actually afraid of making follow-up calls to prospects because they are concerned about being perceived as pushy. However, as noted by many leading certified sales coaches, this can prove to be a critical error as effective follow-up habits markedly increase the probability of making a sale.

In truth, few people are going to buy from you or your company immediately after that first introduction. Even though your first emails and meetings are important (after all, you never get a second chance to make a first impression), reaching out to your prospects again after they’ve had a chance to think everything over is equally important.

Why is follow-up so important?

In 80 percent of sales, according to top online sales trainers, sales professionals conduct at least five follow-ups to close a deal. That being the case, salespeople with well-structured follow-up plans have a significant edge on their competition who tend to give up after just one call or email.

Simply put, you are far more likely to secure a sale if you reach out to your customers more than once to see where are you with the deal and what can you do to close it. Also, conducting follow-ups helps build truting relationships with your prospects thereby increasing the likelihood that they will become loyal customers.

It is important to note that even after you close the sale, you or your team should carry out regular follow-ups to strengthen your connection and continuing building trust with your clients.

How to follow-up effectively?

Top online sales coaches swear by the following five tips when it comes to creating an effective follow-up strategy:

1) Provide added value

Don’t just follow-up just for the sake of following up. It is important you provide your customers with something of value every time you reach out. You don’t have to reinvent the wheel every time you follow-up with a new prospect as your nuggets of added value will often work on multiple prospects. Just try to remember some small details about each client so you can personalize your subsequent conversations. Asking questions about their business or offering them a coupon or a discount is another great way to personalize these calls.

2) Establish a clear path

Always end your call by telling your prospects what they can expect from you going forwards. Even if all you do is set a date and a time for your next call or visit, it is important to set a clear plan for what happens next before you let them go. If you have To Do items for them, keep them simple and only give them one clearly defined request at a time. Never assume they will already know what is expected.

3) Use a vareity communication channels

If your prospect is not answering your phone calls, try reaching them by email (and vice versa). These days, many people will not answer a voice call until they’ve received a brief text outlining what the call is about. Giving your prospects a varity of ways to respond to you in their own time is widely considered a best practice.

4) Stay in regular contact (but know when to stop)

There’s no rule that says you can’t simply ask your clients and prospects how often they want to hear from you. In fact, asking this question lets them know you value their time and are sensitive to their needs. It is also a subtle way of demonstrating that you are not arrogant or pushy. There are also no clear rules about when you should stop follow-up communications but most certified sales coaches suggest calling it quits after the sixth or seventh try.

5) Set a follow-up timeframe

Certified digital sales coaches agree there is no right answer when it comes to how soon you should call a prospect again after that first conversation. Certainly, you don’t want to seem too eager by calling the next day but you also don’t want to appear uninterested by letting it slide for a month. Carefully space out your follow-ups to avoid coming across as over-eager or pushy but try to remember that people will need some time to digest all the information you gave them the last time you spoke.

Conclusion: There’s no reason to be afraid of making follow-up calls as long as you have a plan and a schedule in place. Be organized and know that you are providing something of value to your and these critical calls might actually turn out to be something you start looking forward to (especially when you see the impact they have on your commissions!).

ABOUT THE AUTHOR: Natasa Tomic is a journalist and content producer who specializes in writing about business and sales.

In successful companies all over the United States, Chief Revenue Officers are playing increasingly pivotal roles, directly influencing culture and growth.

They are becoming more and more sought-after as CEOs with product and engineering backgrounds realize the importance of being able to offload revenue management so they can stay focused on what they do uniquely well.

What does a CRO do?

Simply put, a CRO is accountable a company’s revenue streams and they are responsible for driving growth by overseeing and aligning revenue generating departments such as marketing, sales and customer service. As their role comprises everything from pricing strategies to customer retention, successful CROs typically have a deep background in sales and marketing, finance and management.

Their job can include the following tasks:

• Creating marketing strategies, defining ideal clients and marketing segments
• Creating financial goals and preparing plans to meet those goals
• Working with product teams to define products and offerings
• Optimizing value props and positioning
• Establishing go-to-market models, pricing strategies and developing growth strategies
• Analyzing data to determine ways to improve profits
• Forecasting short-term and long-term results and strategies
• Reporting data, plans and findings to executives
• Using customer feedback to increase customer satisfaction

Since a successful Chief Revenue Officer must cover a lot of bases, they need to be a jack of all trades when it comes to operating a successful company. That said, many industry-leading sales coaches with expertise in this area have found they all seem to possess these six key attributes:

1) Sales and marketing acumen

As Chief Revenue Officers work extensively with both sales and marketing, successful ones are adept at getting these two critical teams to work more closely together. To do this – and truly tap into both teams’ potential – they typically have a lot of experience working in those departments themselves. To get the best out of both teams, the CRO must be able to create goals and strategies that help them to row in the same direction. A truly effective CRO combines solid leadership with skillful diplomacy to create an alliance between sales and marketing.

2. Great team-building skills

Experienced and skilled Chief Revenue Officers know the importance of good teamwork. That is why they are good team builders with a knack for recruiting A-team players who can help them achieve their revenue-generating goals.

3. Leadership prowess

With many employees reporting to the Chief Revenue Officer, the great ones prioritize motivating people and helping them to reach their full potential through an effective planning process. As they make a lot of the big decisions around sales and marketing, the CRO must be also be skilled at assigning duties in addition to overseeing the group and individual performance of everyone under their charge.

4. Goal setting knowhow

Exceptional CROs are not only motivated to work toward their company’s goals, they help create those goals. This includes setting long-term goals that will help the company achieve sustainable revenue growth through solid planning and communication. If you’re in the market for a CRO, finding a goal-oriented animal who lives for reaching goals is definitely the way to go.

5. Critical thinking ability

Being able to think strategically and analytically are vitally important traits for a CRO to have. As one of their many jobs, they will spend a lot of time pouring over piles of data to develop new plans and improve processes. They have to be able to identify gaps between revenue potential and revenue performance, analyze these gaps and set new goals accordingly.

6. Tech competence

Finally, there is just no way in today’s modern marketplace that anyone in this role can be successful if they are not a tech guru. First, they need to know how their products integrate into the client’s technology stack to be able to sell it properly. In fact, staying on top of all the developing technology that could make or break their company is one of the most important facets of their job. Be wary of anyone who tries to tell you they’re a ‘big picture’ thinker who lets the tech people deal with the ‘tech stuff.’

ABOUT THE AUTHOR: Natasa Tomic is a journalist and content producer who specializes in writing about business and sales.

A growing trend among small to medium-sized enterprises is to engage in outsourced sales management. This allows companies to access highly skilled sales professionals at substantially lower costs than hiring an employee.

In fact, many SMEs are now seeing outsourced sales management as a surefire way to boost their economic growth while keeping the size of their teams manageable. In this article, we explore the seven top reasons why finding an outsourced sales manager could be your ticket to increased sales at lower costs.

1) Improved Processes

Many SMEs lack a well-defined sales process or they struggle to follow the one they already have in place. A third-party sales manager can help in this area by creating a professional sales process or by reviewing and making improvements to an existing one. These sales mercenaries likely already have a tried and true plan that has worked elsewhere and can be tailored to fit your team’s needs, strategies and goals.

2) Lowered Costs and Increased Profits

Adding a sales management consultant to your team will reduce the costs associated with hiring a full-time employee which will free up budget space to go after new sales leads and increase spending in other areas proven to boost sales performance. In fact, a qualified and experienced consultant can help you plan to use these saved funds to target qualified leads, drive inbound traffic, convert leads and nurture relationships with prospects and existing customers alike.

3) Increased Motivation and Mentorship for the Existing Team

By bringing in a hired gun, your existing sales team members will get the message that they need to raise their games. In addition to bringing new ideas and concepts to your company and the team members they work with, their presence will subtly send an important message to your existing sales professionals that the status quo is no longer good enough.

4) Improved Recruitment and Team Management

Many SMEs don’t have professional sales recruiting and management teams because they literally don’t even know where to start in this highly specialized area. The right consultant will not only be able to pitch in and boost sales right away, they will also have the experience and the know-how to help you flush out this critical part of your company’s future sales success and create a professional environment for your employees.

5) Accelerated Sales Funnel

Many SME owners wear multiple hats and are therefore unable to dedicate themselves solely to improving and managing their sales processes. This can lead to gaps and choke points in the sales funnel which in turn can lead to lost sales. An expert outside sales manager will be able to review your existing funnel and provide solutions to any recurring challenges. For example, they will be able to assist with how best to identify solid prospects and how to market to them to ensure they make it all the way through the funnel.

6) Boosted Scalability

Because of an inherent lack of resources, many SMEs are more susceptible to market changes than the larger companies they compete against. By bringing in the right consultant to provide proven solutions at the appropriate time, your lack of size can become an advantage as your company becomes more flexible and agile. By adding a third-party expert to guide your team through these challenges, it is possible you will actually prosper during market shifts instead of being hurt by them.

7) Improved Access to New Technology

In today’s highly digital world, it can be a full-time job just keeping up with all the new technological advancements. Employees can tend to become comfortable using tools they are familiar with whereas any outside sales management consultant worth their salt will be up to speed on all the latest tools and be able to point you in the right direction when it comes to adding performance-enhancing technology to your operation.

SUMMARY: Finding an expert outside sales manager can have a hugely positive impact on small to medium-sized businesses at a far lower cost than one might expect. However, as with anything in business, it is important to carry out an appropriate level of due diligence to find the right fit for your company.

ABOUT THE AUTHOR: Natasa Tomic is a journalist and content producer who specializes in writing about business and sales.

As the old saying goes, it’s not what you know, it’s who you know. According to many leading sales coaches, this adage is especially true when it comes to being successful at selling. You can do this by learning how to leverage personal contacts to improve sales numbers.

While many salespeople are hesitant about reaching out to their friends and family, there is little doubt personal networks can be a goldmine for professionals willing to make that first call.

It makes sense. People are far more likely to trust someone they know than some random salesperson they’ve never spoken to before. Because of this, you are more likely to make a sale if you have a personal connection to the person you’re pitching to.

Three out of four businesses say they prefer working with sales professionals who were recommended by somebody they know and trust. Additionally, research shows more than 90% of people are more likely to trust referrals from people they know.

Why You Should Leverage Your Connections to Improve Sales

There are many benefits to mining your personal connections. Learning to leverage personal contacts to improve sales can bring you more business and better customers. At the same time, you should feel more comfortable approaching them. One limiting belief that is common among salespeople is that they shouldn’t mix professional life with personal life. While in some cases this may be true, the fact is most people who know you also trust you and are willing to help you succeed.

It is also important to remember recommendations are a very effective way to grow your business and your personal connections can be very helpful in this area. Personally qualified referrals can help bridge otherwise uncrossable gaps to new prospects as, without that connection, you are a stranger to the prospect and they have no reason to trust you.

On the other hand, the person referring you can help turn that cold lead into a warm one and help you move through the process much faster than would have been possible otherwise.

This is also an inexpensive and efficient way to reach new prospects. With much of the usual ‘getting to know you’ process eliminated, you are able to move through to closing far more quickly than otherwise would have been possible.

Start With a Higher Level of Trust

This method of growing your clientele is becoming a mainstay piece of advice for many industry-leading sales trainers. In fact, most now believe that an introduction from a personal connection is the best way possible introduction to a new prospect with calling and emailing falling to a distant second and third place.

There is simply no easier way to get a conversation started than through a mutual connection. Once connected, the first step towards success is to make the process as easy as possible by explaining the value you have already provided to your common acquaintance and the value that you will be able to offer the new prospect.

Your mutual connection allows you to know more about the prospect before you reach out to them. For example, they can provide advice about the best way to contact the prospect. Even better, they may offer to make that first contact for you and help set up an initial meeting. A great tip is to provide your contact with an email draft that they can customize before sending it to the prospect.

How to Leverage Personal Contacts to Improve Sales

Even though there are multiple upsides to employing this type of prospecting, the many nuances involved often stop sales professionals from using it. Be sure to include this topic the next time you conduct training for your sales team.

Additionally, it is important to understand that personal networks don’t only come from existing clients, friends, and family. However, the closer your referral is to your prospect, the better. That person should be someone your prospect respects, trusts, and considers credible.

Before reaching out to your contact, make sure you have an appropriate product or service to pitch. Furthermore, always conduct yourself in a professional manner. No-one is going to want to make an introduction for you if you can’t be professional with them, no matter how well they know you.

Remember, your contact is taking on the responsibility of introducing you to one of their connections. This raises the stakes on both sides. Give your contact space to reach out and don’t pressure them with unnecessary calls.

Understand that it may take some time so be patient. Also, don’t forget to act professionally to avoid damaging your reputation or causing your contact to question your intent. Avoid reaching out to the prospect without running it by your mutual contact first. It’s a small courtesy that may end up saving both relationships.

Here are a few key tips gleaned from the teachings of top certified sales coaches:

• Avoid asking the same person for multiple introductions
• Explain clearly why you’re asking for the introduction
• Outline the value to the intended prospect
• Give your connection an easy way to decline your request
• Keep your connection informed about progress
• Don’t pressure your contacts
• Don’t forget to thank your contact
• Offer more referrals. The more you give, the more you get

Learning how to leverage your personal contacts to improve sales is not only doable, it is a key part of the success enjoyed by many leading sales professionals. If you’re still on the fence about approaching your friends and family for help, hopefully, this article has made you realize that you should ‘get over it.’ Who knows? You might even be doing them a favor!

ABOUT THE AUTHOR: Natasa Tomic is a journalist and content producer who specializes in writing about business and sales.