At this stage of the sales cycle, you’ve effectively presented solutions and closed the deal. How you follow up with your customers is key to ensuring the product or service is delivered smoothly. Learning how to manage customer expectations and concerns after closing the deal is paramount to developing the trust and loyalty of your clients.
Learning Objectives
- Understand how the product implementation process works
- Create a plan for developing loyal clientele
- Identify techniques for developing mutually beneficial client relationships
- Identify strategies for capitalizing on customer relationships
In this online sales training module, you will learn how to nourish effective business relationships long after the deal is consummated. Sales representatives will learn crucial techniques to introduce and implement their product or service to the fullest extent. This course will teach you how to handle complaints, what to do with customer feedback, and how to nurture loyal clients through effective customer service.
